Wednesday, January 6, 2010

All About Airlines: American Airlines

In a time long, long ago, in a world where airlines didn't suck as much as today, there was an airline called "TWA". TWA had a novel concept of "more legroom" and had select seats where you could get an extra couple of inches so your knees did not get crushed when the jackass in front of you ratcheted their seat all the way back. Even better, on coast-to-coast flights, they had a major hub in St. Louis where you pretty much stopped "on the way" instead of having to go north to Chicago or south to Dallas.

Then, TWA was purchased by American Airlines and the suckiness began. First they pretty much killed the "More Room" campaign within the first couple of years. And they phased out the St. Louis hub, causing you to have to suffer Dallas (DFW) or Chicago (ugh - snow, always it seems!). Gee! Thanks AA!

And now. . . $20 per bag for checked luggage - no freebies. No DirectTV on the plane, no real satellite radio. No extra legroom, no politeness, no kindness. Just all crappiness all the time. To be fair, their staff are getting better but when you are at rock bottom, you've got a long way to go. The exception is the one flight attendant on our way to Dallas who was pretty funny and seemed to love his job. Dude - I am happy for you and hope you find a company to work for who appreciates that.

Oh - they have Wi-Fi on the planes. This helped me write this blog lambasting them. Revenge is sweet.

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