The name of the traveler has been changed to protect the innocence, but this is an actual chat session from a friend of mine:
A United representative will be with you in a moment.
You have been connected to Amira H.
Amira H: Welcome to United.com Chat.
Amira H: How may I help you with your travel from Denver?
Customer: hi. i got this error when trying to change my seat
Customer: There was an error in processing your request. Please see the message below for instructions.
We are not able to reserve your seats at this time. Please try again later or reserve your seats at check-in.
Amira H: I am sorry for the trouble.
Amira H: May I have your confirmation number?
Customer: one sec - I have to see if I can find it
Customer: xxxxxx
Amira H: Sure.
Amira H: Could you verify the name of the passenger on the reservation?
Customer: Joe H. Smith
Amira H: Thank you.
Amira H: You will not be able change your seat, because it shows that you have already checked-in.
Customer: I am trying to change the seat for the return trip tomorrow morning. I've already taken today's flight
Customer: I have not checked in for tomorrow's flight
Amira H: Let me check.
Amira H: You will be assigned the seats at the airport.
Customer: that's not what I wanted to happen
Customer: and that's not what the error message said
Amira H: I am sorry for the trouble.
Customer: why is the system not letting me change tonight?
Amira H: You have already checked-in for that reason.
Customer: I did not check in yet. I have no boarding pass.
Amira H: It shows that on your reservation.
Customer: I can't control what your reservation shows. I can just tell you that I DID NOT check in for the SJC-DEN leg of my flight. I did check in for the DEN-SJC leg and printed out a boarding pass. If someone has checked in for the return flight, then your system has been compromised.
Amira H: I am sorry.
Amira H: The seats are under the airport control.
Customer: That is a different answer than you gave previously? Or is it somehow related? The flight isn't for another 20 hours? Is that typically how things work now?
Amira H: You will be assigned the seats at the airport, because the seats are under the airport control.
Customer: So, I am not currently checked in?
Amira H: You are currently checked-in for the flight UA 245.
Customer: That flight ended 4 hours ago.
Customer: as I mentioned
Customer: I am specifically enquiring about the SJC-DEN return trip. Tomorrow.
Amira H: I know but still it shows on your reservation.
Customer: You are driving me crazy. Can I have another agent?
Amira H: I am not driving you crazy.
Customer: How do you know?
Amira H: For your return flight seats will assigned to you at the airport.
Customer: You have said that 3 times. I understand. I'm asking why it is that I can't change seats now. You first told me that it was because I had already checked in for the flight. Then you said that it was because the flight was under airport control 20 hours before the flight.
Amira H: The seats are not available.
Customer: so, that's the 3rd answer you've given to this question.
Amira H: I gave you the information, you are not ready to listen.
Customer: You have not been helpful. Goodnight.
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My favorite part?
Customer: You are driving me crazy. Can I have another agent?
Amira H: I am not driving you crazy.
You go get 'em United Customer Service - "Come fly the friendly skies" and all that.
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